Refund Policy

This Refund Policy explains how cancellations and refunds work for PostMyReels, operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS]. It is part of our Terms of Service. We have tried to keep it short and simple. If anything is unclear, email [email protected].

First-purchase guarantee

We want you to be confident before you commit. If you do not like the first 3 videos of your first purchase, we will refund that first payment in full.

This applies to:

• your first one-time video pack (3, 10 or 30 videos), or
• the first month of your first monthly plan (Just Show Up, Autopilot or Full Presence).

To use the guarantee, send your request before you approve your 4th video or within 7 days of payment, whichever comes first.

An email to [email protected] is enough. There are no forms to fill in and you do not need to justify your decision, although we always appreciate feedback.

The guarantee applies once per business and only to the first payment. It does not apply to later months of a subscription or to additional packs.

If you use the guarantee, your subscription is also cancelled, so no further charges will be made. Videos already posted to your accounts stay where they are unless you remove them; please do not continue to use the refunded videos commercially.

OWNER REVIEW: Confirm whether refunded clients may keep using videos already posted, or must remove them.

Cancelling a monthly plan

You can cancel any monthly plan at any time:

• by emailing [email protected], or
• through your Stripe billing link.

Cancellation takes effect at the end of the month you have already paid for. You keep the service until then, and you will not be charged again. There are no cancellation fees and no minimum term.

Partial months

We do not give partial refunds for a month that has already started, with one exception.

If we fail to deliver the volume included in your plan for that month through our own fault, you choose one of the following:

• a pro-rata refund for the missing videos or posts, or
• carry-over of the missing videos or posts into the next month.

Shortfalls caused by things outside our control do not count as our fault. Examples include late or missing approvals, materials you have not sent, a disconnected social account, or outages, rate limits and restrictions of a social platform or our posting partner.

Unused and unapproved content

Videos that you have not used or approved in a given month carry over to the following month only. After that, they expire and are not refunded. This rule also applies to videos you choose not to approve.

One-time video packs are valid for 60 days from payment. Videos not used within that period expire and are not refunded, except under the first-purchase guarantee described above.

Free trial video

The free trial video costs nothing, so there is nothing to refund. One trial is available per business. It is not posted to your accounts before you make a purchase.

Pricing test

We are running a limited pricing test, so prices on our website may differ between visitors. The price you pay is the one shown at checkout. A different price shown to another visitor is not grounds for a refund or price adjustment.

OWNER REVIEW: Decide whether to honour a lower test price if a client asks within a short window after purchase.

How refunds are paid

All payments are processed by Stripe. Approved refunds go back to the original payment method through Stripe. They typically appear within 5 to 10 business days, depending on your bank or card issuer.

Refunds are made in US dollars. If your card is in another currency, the amount you receive may differ slightly due to exchange rates and bank fees, which we cannot control.

Recognising our charge

PostMyReels is run by the KissMySkills studio. Card statements show "KMS* POSTMYREELS". Some non-card payment methods may show "KISSMYSKILLS". If you see a charge you do not recognise, please email us first. We can usually resolve questions the same day, which is faster than a bank dispute for both of us.

Projects we stop

If we stop working with you because your business falls into a restricted category listed in our Terms, or because content would break platform rules, we will refund any unused part of your current payment.

Your legal rights

This policy does not affect any rights you have under consumer protection laws in your country that cannot be excluded by contract.

Contact

To request a refund or cancel, email [email protected] from the email address you used at checkout, or include your business name so we can find your order.

[LEGAL ENTITY NAME], [REGISTERED ADDRESS]